Will I lose data when I migrate business email to Microsoft 365?
No, not when it's done properly. A Microsoft 365 email migration first backs up your existing data (email, contacts, calendars), then transfers it into the new mailbox and configures DNS/MX so mail keeps flowing with virtually no downtime. At Hinet our own IT team performs the migration in-house — no subcontractors — so your data stays complete and secure.
What is Microsoft 365 Copilot and how is it different from Copilot Chat?
Copilot Chat is a web-based AI chat that already comes free with Microsoft 365 Business plans. Full Microsoft 365 Copilot is a paid add-on (~THB 8,400 per user/year) embedded inside the Word, Excel, PowerPoint, Outlook and Teams apps to help you draft, summarize and analyze. The key difference: Chat works only in the browser, while full Copilot works inside the apps you actually use.
Microsoft 365 Business Standard vs Premium — which plan should I choose?
Microsoft 365 Business Standard suits most offices that need business email, Teams and Office installed on PC/Mac. Business Premium includes everything in Standard plus Defender, Intune and device management — ideal for organizations that prioritize security, remote work and PDPA compliance.
My business email keeps going to spam or not being delivered — how do I fix it?
The main cause is incomplete DNS configuration. Fix it by setting up SPF, DKIM and DMARC correctly so mail is verified as coming from your real domain. Use a company-domain email (not @gmail) and move to a system with strong reputation such as Microsoft 365 Exchange. This clearly improves inbox delivery and reduces mail failing to reach customers.
Is using unlicensed Office in a company illegal, and what are the risks?
Yes, it's illegal. Using pirated software in an organization violates copyright law, carries both civil and criminal penalties, and exposes the company to audits and prosecution. Unlicensed Office also receives no security updates, raising the risk of malware and data leaks. The safe fix is licensed Microsoft 365, which can also be invoiced in the company's name for tax.
What do I need to prepare to migrate from Google Workspace to Microsoft 365?
Prepare your user list, admin access to both Google Workspace and Microsoft 365, mailbox sizes, and a convenient cutover window. The Hinet team reviews your current system, backs up your data, migrates email, contacts and calendars, then configures DNS/MX and tests mail flow before handover — minimizing downtime and preventing data loss.
Microsoft 365 vs Google Workspace — which is better for a business?
Microsoft 365 suits organizations that rely on Word, Excel, PowerPoint, Outlook and Teams, and want desktop Office plus enterprise-grade security management. Google Workspace suits teams that work mainly in the browser with Google Docs. Choose based on your existing workflow, file compatibility, and the level of device management you need.
How is Microsoft 365 different from a one-time (perpetual) Office purchase?
A perpetual Office license is a one-time payment for the apps of that version, but includes no business email, Teams, OneDrive, SharePoint, or ongoing feature updates. Microsoft 365 is billed annually and includes cloud services and the latest updates — ideal for organizations that need to collaborate, manage users, and secure data centrally.
